Throughput problems in your local area network, IP or access overhead, and network design all play a role. There are many factors that impact your speed test results. What is “Throughput” and what factors affect my results? Try rebooting your modem or router and then running the test again.Try using a wired Ethernet connection instead. When using a wireless connection, there may be wireless interference.Be sure to stop any downloads or programs that may be using your connection while running the test.But if your slower speeds persist, contact your broadband service provider to see if they can determine the issue. Several factors may slow your connection, resulting in lower-than-expected speeds. Change the selection using the Change City drop down function directly underneath the Start Test button. This is due to real-time network circumstances like number of hops, or current traffic load on each test server. Our Speed Test automatically detects the optimal server host location for testing, which is not necessarily the closest server host. Why didn’t the test choose the server location nearest me? Be sure to turn it back on before leaving our website. Temporarily lowering the severity should allow the broadband test to run.
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In some cases, firewall and security software can prevent the test from running and generate a “could not connect” error. Why am I receiving “Could not connect to the Internet” errors when I am connected? Try lowering the setting from High to Medium-High, or even a bit lower, to allow the broadband test application to load. If you are unable to see Speed Test, though other content appears on the speed test page, check your browser’s security setting. But at minimum use Firefox 53, Chrome 59, Safari 10, IE 11, or Edge 13 or higher. In which browsers does the Speed Test work best?įor best results, use the most recent version of your favorite browser. We first complete a latency test to our servers, and if a server does not respond within a specified time frame, it is not included in the City list.Ī slow response can be caused by latency or packet-loss between the client and server, or particularly high Internet usage (during peak hours). Why are there sometimes fewer than the usual 8 locations in the Change City list? Or, why is the location I usually pick missing from the City list? If you continue to get a socket error message, or another type of error message, please provide feedback by emailing us at Include your OS/Browser information.
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To prevent this error, and get the most accurate test results, close all other browser tabs and windows before running.
“A socket error occurred during the Upload test. The test may fail to complete and display the following message: An error may result from having the speed test open in more than one browser tab or window.
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